Steps
Go to the Projects page by clicking on the 'Briefcase' icon in the left menu or by going to the following URL: https://app.heraw.com/projects
Select a project by clicking on its name to open it
Click on the 'Files' tab at the top right of the interface
or
Go to the DAM page by clicking on the 'Hard Drive' icon in the left menu or by going to the following URL: https://app.heraw.com/folders
Select a folder that contains files
Double click on a video file to open it
Click on the 'Subtitles' icon at the top right of the contextual menu
Choose a subtitle from the dropdown menu
Click on the 'Download' icon to display the list of choices
Click on the subtitle format you wish to retrieve